Frequently asked questions
Find help with delivery, sizing, returns and order support below.
When will my order arrive?
Orders are processed within 1-5 business days after payment is confirmed. Estimated shipping times are 7-15 business days for the United States, 10-20 business days for Canada, Europe and Australia, and 15-30 business days for other destinations. These are estimates, not guaranteed delivery dates. Read the shipping policy for full details.
How do I track my order?
Use the tracking link in your shipping confirmation email when one is provided. See Track your order for more help.
How do I choose my size?
Check the sizes available on the product page. Fit can vary by style, so do not assume the same letter size has the same measurements across every item. Contact us with the product name and the size you are considering for product-specific guidance.
Can I return my purchase?
You can request a return within 30 days of receiving an eligible item. Items must meet the condition requirements in our return policy. Exclusions apply, including sale items and gift cards. Contact us before sending anything back.
What should I do if an item is damaged or incorrect?
Inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. Include your order number and a description of the issue.
How should I care for my item?
Follow the care instructions supplied with your item. Cleaning methods vary by material and construction. Contact us for product-specific advice before cleaning if you are unsure.
How can I contact Solevure?
Use our contact form. For an existing order, include your order number and the email address used at checkout.